Unless otherwise expressly provided on the Website, any merchandise or products
(collectively, "Products") offered at The Calgary Centre for Naturopathic Medicine or on the
www.peakbiology.com Website will be governed by
the terms and conditions of this Policy.
1. Payment Methods and Billing
If you wish to purchase Products from the
www.peakbiology.com Website, you must either
provide your valid PayPal® account information or your valid credit card information
on the Website's order form. The following credit cards are currently accepted:
VISA® and MASTERCARD®. By submitting this information to us, you give Jeoffrey Drobot
Professional Corporation permission to charge your purchases on the Website to the
credit card that you designate on your order form.
We will not be responsible: (i) for any charges that Paypal® or your credit card
issuer may apply to you as a result of our processing your order; (ii) if Paypal®
or your card issuer refuses or fails to authorize payment by you; or (iii) for any
delays or non-delivery of Products that may arise due to any validation checks that
may be carried out regarding your payment or identification.
2. Order Acceptance
Advertisements on this website or the
www.peakbiology.com Website are invitations to you to make offers to purchase
Products on the Website and are not offers to sell. Your properly completed and
delivered order form constitutes your offer to purchase the products or services
referenced in your order. Your order will be deemed to be accepted only if and when
we send a shipping notice email to your email address. That shipping notice email
constitutes our acceptance of your order and forms a legally binding contract with
Jeoffrey Drobot Naturopathic Corporation.
If you have inadvertently made a material error in the information you provided
to us with respect to your order, please notify us promptly at firstname.lastname@example.org or by calling us at
1-403-270-9355 upon becoming aware of such an error. On the other hand, if you wish
to cancel an order, you may request a cancellation by contacting us by e-mail or
telephone. Please be advised, however, that we may not receive and process your
cancellation request before we accept and ship your order, in which case your cancellation
request may not be effective.
If the www.peakbiology.com Website has your Product(s) in stock, we will normally ship such items within
three (3) business days of placing your order. Out-of-stock orders will ship if
and when the item is back in stock.
Some situations may result in your order being cancelled. These include, but are
not limited to, limitations on the quantities of any Products available for purchase;
inaccuracies or errors in Product or pricing information; Product or ingredient
restrictions mandated by local, provincial, national or international regulations;
or problems identified by our credit and fraud avoidance group. We may also require
additional verifications or information before accepting any order.
We reserve the right, at our sole discretion, to limit quantities
available for sale or sold, and the right at any time to reject, correct, cancel
or terminate any order for any reason whatsoever. We
will contact you if all or any portion of your order is canceled or if additional
information is required to accept your order. If your order is canceled after your
credit card has been charged, we will issue a credit to the credit card you used
to make the purchase in the amount of the charge.
4. Shipping and Handling
The prices displayed on the
www.peakbiology.com Website are quoted in Canadian dollars and are valid
and effective only within Canada. These prices do not include shipping and handling
or any applicable sales taxes. You are responsible for the payment of any shipping
and handling charges, as well as any provincial and federal sales taxes that may
apply to your order.
Wherever you may reside, title to Products and risk of loss shall pass onto you
upon delivery of the Products to a common carrier. We
cannot be held responsible for packages that are undeliverable or delivered to an
incorrect address due to incorrect or incomplete address information entered (customer
address input error). Packages returned to us
as unclaimed (not picked up at local postal outlet or from a private carrier including
UPS, etc.), refused (by addressee or Customs), or packages returned due to incorrect
address information (customer address input error) may be subject to a 20% restocking
fee if returned in resalable condition, as well as additional deductions for the
original shipping charges (or equivalent if shipping charges were included in the
purchase price) and any return shipping charges.
4. International Orders
If you place an order for shipment to an international address, you will be solely
responsible for paying any taxes, tariffs, import or export duties, and other similar
fees imposed on such orders. International shipment rates vary based on total package
weight and final destination. As above, pricing on the Website does not include
any taxes, duties, insurance costs, or tariffs.
With regards to Customs, certain Products require substantial processing in order
to get clearance into certain countries (particularly the United States, where clearance
from the FDA and prior notice with US Customs may be required). In many cases, we
may not be able to process your order outside of Canada.
5. Order Returns
Our goal is to ensure that you are satisfied with your purchase from us. When you
receive your package from us, we ask that you examine it closely prior to opening
the factory-sealed product packaging. If you are not satisfied with your order,
you may return or exchange any new, unused, unopened and untested merchandise purchased
from the www.peakbiology.com Website within seven (7) days from the date of purchase by mailing the Product
along with your receipt to:
Jeoffrey Drobot Professional Corporation
24040 Aspen Drive
Calgary, AB T3R 1A5
We must physically receive the returned merchandise within the seven (7) day period.
No refunds or exchanges will be given thereafter. You are responsible for the cost
of return shipping. Jeoffrey Drobot Professional Corporation cannot be held responsible
for damage to goods during return shipping nor be held responsible for returned
Products that have failed to be delivered. Returned Products may be subject to a
20% restocking fee (in addition to shipping costs). If customs or brokerage fees
are incurred by us upon the return of any Products,
you will be responsible for these costs as well.
A refund (less original shipping charges and restocking fee, if applicable) will
be issued for like-new returned merchandise in original packaging upon receipt of
the returned merchandise. On purchases made with a credit card, the same credit
card used to make the purchase will be credited with the refund. The credit will
be made within 5 to 7 business days of us receiving and verifying the returned merchandise.
We reserve the right, at our sole discretion, to reject any return that does not
comply with the foregoing requirements.
Although we do our best to provide you with the most accurate Product and pricing
information, pricing or typographical errors may occur. In the event that an item
is listed at an incorrect price or with incorrect information due to an error in
pricing or Product information, we reserve the right to correct or cancel an order
at any time, and/or edit an order to reflect the correction, and/or correct the
error on the appropriate Website.